Front of House Roles

Day Porter

The ideal candidate is an individual who shares our energy and passion at the Front of House who will contribute to our ongoing success. The Day Porter must be proactive, self-motivated, organised, and has good manual dexterity. Acts as an ambassador whenever present in the lobby with a polished personal presentation, and must be confident in interacting with residents and non-residents throughout the whole Sloane Estate. Essential that they handle confidential information with professionalism and discretion. Must possess general awareness of fire, health and safety standards and security.

Key Job Responsibilities:

Welcoming Members and guests, acting as an Ambassador when present in the lobby and public areas
Keeping the lobby and reception area tidy.
Ensuring the front garden and main entrances outside the whole Sloane Estate are in order and regularly inspected.
Proactively assisting guests with luggage/ opening doors – strong communication with both Reception desks
Escorting first time guests to their rooms/apartments and explaining the facilities clearly.
Taking and delivering messages to guests
Delivering newspapers to guests
Reporting any defects or health and safety concerns
Undertake regular checks of the floors
Ensure that there are no obstructions in the corridors, fire escapes when on the floors
Remove Room Service trays when on the floors
Luggage to be brought up, down, stored for short and long terms.
Arranging transport and making bookings
Dealing with enquiries over the phone and face to face
Building strong relationships with regular Members and guests, and being able to recognise and anticipate their needs.
Receiving back laundry- to be checked (especially laundry for guests), sorted and delivered to departments and rooms/apartments.
Recorded and special deliveries to go to the post office before 3 pm when required.
Letters to be sorted franked and brought to post box
We offer a standard 24-hour contract per week with the option to work more hours, must have the flexibility to work any day of the week.

Contact and next steps: Please email your CV addressed to Enrico Ferrero.

Night Porter


We are looking for a reliable, Night Porter to join our amazing team. As our Night Porter, you will play a crucial role in ensuring that our customers receive exceptional service throughout the night. This is a guest-facing role for someone who is passionate about customer service and driving the guest experience.

Key Job Responsibilities:

Welcoming all our guests and members to The Sloane Club/ Place in a highly professional yet friendly manner.
Greet and engage with all arrival, departure and in-house guests with personal recognition.
Maintain a high level of knowledge which will enhance the guest experience.
Demonstrate a service attitude that exceeds expectations
Concierge assistance
Being pro-active in getting things done and exceeding expectations of both members/guests and colleagues where possible. 

Contact and next steps: Please email your CV addressed to Enrico Ferrero.